Platform Strategist

ServiceNow is seeking a Platform Strategist to deliver CHA engagements across ServiceNow instances, identify technical debt, and define modernization strategies. The role involves diagnosing issues, leading customer sessions, collaborating across teams, and providing technical guidance to drive platform excellence. The position emphasizes collaboration and a curious systems-oriented approach.

Requirements

• Deep platform expertise in ServiceNow, particularly in architecture, configuration quality, and performance optimization.
• Experience delivering modernization or transformation initiatives in complex environments.
• Strong communication skills to navigate technical and executive audiences.
• Ability to lead discovery, assessments, or remediation planning engagements.