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ServiceNow
Presales Solution Consultant, CRM Workflows - Tech/Telco/Media
Join ServiceNow as a Presales Solution Consultant in Munich. Leverage ServiceNow CRM workflows, drive sales, and showcase solutions. 4+ years experience required.
The Mothership
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
September 19, 2025
ServiceNow is seeking a Presales Solution Consultant to support the Sales effort, delivering product-specific solutions to new customers. The role involves technical consultancy, demonstrating product value, leading workshops, handling technical issues, and maintaining a showcase of ServiceNow solutions. This position requires strong communication, relationship-building skills, and a customer-focused approach.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- 4+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry
- Experience working on complex deals in a matrix team, ideally in the Technology/Media space
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Pitch perfect communication, writing and presenting skills
- Fluency in German and English essential
- Demonstrated relationship building skills
- Experience speaking with both business and technical decision makers
- Experience working collaboratively across a complex sales ecosystem
- Demonstrated territory management skills
- A high degree of passion, energy and drive
- Willingness to travel
Requirements Summary
4+ years pre-sales experience in a related field. ServiceNow platform proficiency is required, and strong communication skills needed to effectively demonstrate value
