Principal Customer Success Executive

As a Principal Customer Success Executive, you will advise and coach executive leaders on how CS delivery can be optimized to deliver digital transformation, and ensure that customers derive the maximum value from their ServiceNow investment. You will also be responsible for executing the Global Customer Success Strategy and optimizing the delivery of Customer Success KPIs.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• BA/BS or equivalent, master’s degree preferred
• Minimum 15 years in management consulting leadership role at a top-tier consulting company, solution consulting or equivalent focused on technology
• Experience running and transforming large scale IT/business organizations
• Demonstrated success and overall accountability for running strategic accounts and meeting or exceeding corporate business objectives