Principal Customer Success Executive

ServiceNow is seeking a Principal Customer Success Executive to drive post-sales success for valued accounts. This role focuses on building relationships with C-level executives, collaborating with account teams, identifying risks, and providing thought leadership. The ideal candidate will have a strong track record in leading digital transformations and working in complex business environments.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Educational Background: BA/BS or equivalent required, Master’s degree preferred.
• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Strong experience building relationships with C-level business leaders.
• Strong experience running large-scale, strategic accounts.
• Proven track record in building and leading high-performing Customer Success or Consulting teams.
• Adaptability to thrive in rapidly changing environments.
• Excellent communication and influencer skills.

Benefits

• Competitive Salary
• Opportunities for professional development