Principal Customer Success Executive

ServiceNow is seeking a Principal Customer Success Executive to work closely with Sales Teams to define and execute product adoption and customer retention plans. The ideal candidate will have significant experience collaborating with senior IT and business leaders and a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• PMP preferred, project management experience required.
• A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
• Experience in IT Strategy and Planning, IT Operations and Management, Human Resources, Security Operations, Customer Service Management, IT Processes, IT Governance, IT Portfolio, Program and Project Management, IT Project Delivery (SDLC)
• Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership