Solution Architect - Customer Workflows (Canada)

NewRocket is seeking a Solution Architect to lead the successful delivery of ServiceNow solutions and services across various product lines. As a key technical resource, the Solution Architect will work with clients to define and implement technical solutions aligned with their business problems and ServiceNow Implementation Best Practices.

Requirements

• 8-12 years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company
• 3+ years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture
• Experience within product areas such as CSM, FSM, FSO, TNI on the ServiceNow Platform, preferably with experience with Order Management for Customer Service Management
• Strong problem-solving skills and the ability to simplify complex situations
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.)
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart)
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Experience implementing systems using the Agile/Scrum methodology
• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
• ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months.
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Pre-sales accreditations
• ServiceNow Micro-certs, nice to have!

Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements
• Opportunities for professional growth and development