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ServiceNow
Principal Customer Success Executive- French Speaking, Various Industries
Join ServiceNow as a Principal Customer Success Executive in Montreal. Leverage AI and ServiceNow expertise to enhance customer satisfaction and drive growth.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 15, 2025
ServiceNow is seeking a Principal Customer Success Executive to drive customer satisfaction and retention within strategic accounts. This role focuses on consultative partnership with senior stakeholders to deliver innovative AI-enhanced technology. The executive-level advisor will lead Transformations, Proactively identify pipeline opportunities, and ensure customer recognition of the value of ServiceNow's platform. This is a key leadership position focused on growth and expansion.
Requirements
- Experience with AI integration and automation.
- Fluency in French and English.
- Canadian citizenship or permanent residency.
- MPP preferred.
- 15+ years in client-facing roles
- PMP preferred
- Experience in IT Strategy, Operations, HR, Security, Customer Service
- Experience with project problem diagnosis, solution development, client communications
Benefits
- Competitive salary
- Opportunity to work with cutting-edge technology
- Collaborative and supportive work environment
Requirements Summary
15+ years in client-facing roles with PM, IT, HR, Security experience. Fluent in French and English. PMP preferred, with a track record of executive-level influence.
