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ServiceNow
Principal Customer Success Executive- Public Sector
Join ServiceNow in Calgary as a Principal Customer Success Executive. Leverage your 15+ years of client-facing experience to drive customer retention and value using the ServiceNow platform. PMP preferred.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
September 15, 2025
ServiceNow is seeking a Principal Customer Success Executive (PCSE) to own the post-sale customer relationship, driving retention and maximizing customer value through consultative engagement. This role involves strategic direction, mentorship, and resolving escalations, aligning customer strategy with ServiceNow platform capabilities. The PCSE will act as a trusted advisor to senior stakeholders to drive transformation and ensure a smooth customer lifecycle.
Requirements
- Experience in leveraging AI into work processes
- Significant experience collaborating with senior IT and business leaders
- PMP preferred
- Minimum 15+ years in client-facing roles
- Proven track record of influencing senior stakeholders
- Experience with IT Strategy and Planning, IT Operations and Management, or Human Resources
Requirements Summary
15+ years of client-facing experience. PMP preferred. Experience with IT Strategy/Management or HR is crucial
