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ServiceNow
Principal Customer Success Executive- French Speaking, Various Industries
Principal Customer Success Executive at ServiceNow Montreal. Drive customer retention & strategic value using ServiceNow platforms. 15+ years client-facing experience, bilingual French/English, PMP preferred, AI integration expertise required.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
December 3, 2025
Principal Customer Success Executive (PCSE) role at ServiceNow, focusing on customer satisfaction, retention, and driving strategic value from ServiceNow platforms.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Must be based in Montreal & speak French & English
- Canadian citizenship or permanent residency status and reside in Canada
- PMP preferred; project management experience required
- Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership.
- Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred
Benefits
- Flexible and remote work options
- Equal opportunity employer
- Accommodations for employees with disabilities
- Export control regulations compliance
Requirements Summary
Minimum 15+ years of experience in client-facing roles with a focus on account management, consulting, or transformation leadership, and experience in executive-level leadership roles
