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ServiceNow
Principal Customer Success Executive- Public Sector
Join ServiceNow as a Principal Customer Success Executive in Calgary. Leverage your 15+ years in IT strategy and SDLC to enhance customer satisfaction and retention.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
ServiceNow is seeking a Principal Customer Success Executive to manage customer relationships, drive retention, and increase customer satisfaction. The role requires consultative leadership, problem-solving skills, and deep understanding of customer business strategies. The Principal CRM executive will be the key liaison between ServiceNow and customer-facing teams, contributing to strategic governance, and driving value delivery.
Requirements
- Canadian citizenship or permanent residency status
- Significant experience collaborating with senior IT and business leaders
- PMP preferred
- Minimum 15+ years in client-facing roles
- 15+ years of experience with IT Strategy and Planning, IT Operations and Management, HR, IT Processes, IT Governance, IT Project Delivery (SDLC) experience
- Experience with IT Project Delivery (SDLC)
- 15+ years in client-facing roles
Benefits
- Competitive salary
- Opportunity for professional growth
- Flexible work arrangements
Requirements Summary
Canadian citizenship/residency. 15+ years of client-facing experience. PMP preferred, along with 15+ years in project delivery (SDLC). IT strategy/planning & operations experience are required
