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ServiceNow
Sr Customer Success Manager
Sr Customer Success Manager at ServiceNow (Montreal). Drive customer adoption & business outcomes using ServiceNow platform expertise. 7+ yrs exp, AI integration skills, certifications required. PTO, 401k, visa sponsorship, 4-day week.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
November 6, 2025
As a Sr Customer Success Manager at ServiceNow, you will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Minimum 7 years of related work experience
- Creativity with comfort running projects independently
- Improve complex issues through analysis and resolution
- Succeed in working collaboratively
- ServiceNow certifications
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Minimum 7 years of related work experience, creativity with comfort running projects independently, and ability to improve complex issues through analysis and resolution
