Sr Customer Success Manager

ServiceNow is looking for a Sr Customer Success Manager to act as an advocate for customers, oversee customer outcomes, and ensure they achieve business outcomes and adoption of ServiceNow products.

Requirements

• 5+ years of experience providing customer professional services or related business support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• ServiceNow accreditations or certifications a plus
• Strategic technology industry knowledge
• Familiarity with digital transformation, or project management
• Comfortable with learning and explaining technical products or services
• Ability to manage multiple customers and priorities simultaneously
• Works well in a collaborative team environment, partnering with sales, product, and support teams
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP, matching donations
• Flexible time away plan
• Family leave programs