Principal Customer Success Executive

As a Principal Customer Success Executive, you'll lead post-sales activities in our most valuable accounts, drive business transformation, and foster collaboration with ServiceNow's teams and partners. You'll partner with C-level executives, guide delivery, and ensure predictable renewals.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software)
• Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives
• C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises
• Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently
• Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction

Benefits

• Free breakfast, snacks and drinks in the break room
• Excellent dental, medical, and vision insurance plans
• Generous 401(k) match and employee stock purchase plan (ESPP)
• 17 paid vacation days per year, with an additional 4 paid personal days per year
• Free membership in the AWS Educate program
• 20% discount on AWS services