Principal Customer Success Executive

This Principal Customer Success Executive role is focused on driving long-term value for ServiceNow's largest accounts by accelerating their customer journey and fostering a strong strategic partnership. The ideal candidate will lead post-sales initiatives, collaborate with stakeholders, mitigate risks, and advocate for innovation to align ServiceNow’s offerings with customer business goals. This is a key position for ServiceNow to expand its global customer base.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Educational Background: BA/BS or equivalent required, Master’s degree preferred
• Experience: Minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations
• Demonstrated success in running large-scale, strategic accounts and exceeding business objectives
• Strong experience building and leading high-performing Customer Success or Consulting teams
• Strong experience building relationships with C-level business leaders
• Adaptability