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ServiceNow
Principal Engagement Manager
Principal Engagement Manager at ServiceNow: Lead solution delivery, manage governance, ensure customer outcomes. Requires 12+ yrs professional services, AI integration expertise, ServiceNow certifications, Japanese fluency, 20% travel.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 10, 2025
As a Principal Engagement Manager at ServiceNow, you will oversee the on-time, on-budget delivery of defined solution scope to meet customer desired results. You will lead the delivery team, manage engagement governance, and ensure successful customer outcomes.
Requirements
- 12+ years progressive experience as part of a professional services organization
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- Ability to travel up to 20%
- ServiceNow certifications in aligned workflow
- Fluency in Japanese
Requirements Summary
12+ years experience in professional services, AI integration experience, ability to travel, ServiceNow certifications, and fluency in Japanese
