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ServiceNow
Principal Engagement Manager
Join ServiceNow as a Principal Engagement Manager in Sydney. Leverage 12+ years in delivery management and ServiceNow expertise to drive client success. Competitive salary and growth opportunities.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 23, 2025
The Principal Engagement Manager acts as an authority on ServiceNow Expert Services project methodology and best practices, demonstrating the ability to tailor the approach to meet the need of the client while preserving a structured process, all with the goal of accelerating adoption and driving customer business outcomes.
Requirements
- 12+ years delivery management experience as part of a professional services organization, including 5+ years experience in delivery within the ServiceNow ecosystem.
- Familiarity with ITIL, agile delivery methodologies, or broader digital transformation delivery frameworks. Knowledge and experience with Now Create is preferred.
- Ability to identify key risks and dependencies when establishing plans for a customer's business transformation.
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
Requirements Summary
12+ years delivery management experience, familiarity with ITIL, agile delivery methodologies, ability to identify key risks and dependencies
