Principal Engagement Manager, Federal

ServiceNow is looking for a Principal Engagement Manager to manage key internal and external initiatives, provide a unique customer experience, and help the organization innovate. The role requires 12 years of high-tech/SaaS industry experience, 8+ years in Customer Engagement roles, and prior experience with implementing or supporting ServiceNow products in an Enterprise.

Requirements

• Active Security Clearance required
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects, including strategic customer programs
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred
• Travel up to 50%
• Certification: ServiceNow CSA or willingness to obtain the certification within the first 90 days of employment

Benefits

• Competitive salary
• Benefits package
• Stock options
• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Flexible work arrangements