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Ameriprise Financial Services, LLC
Principal Lead - IT Service Management Specialist
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
IT Service Management
Incident Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
The Principal Lead - IT Service Management Specialist will develop and enforce day-to-day service management processes, manage the delivery of infrastructure and applications, and lead a team of ITIL Service Management Professionals.
Requirements
- ITSM Process Consulting for CM/KM/EM
- Service Level Reporting
- Continuous Service Improvement
- Data Analytics & Data Visualization
- ServiceNow Operations
- Major Incident Management
- IT Asset Management (HAM & SAM)
- Understanding around Cloud Technologies (AWS, Azure)
- Understanding around Data Warehouse Principals
Benefits
- Comprehensive medical, dental, and vision coverage
- Retirement savings plan
- Life insurance
- Paid time off
- Training and development opportunities
Requirements Summary
10-15 years of experience in project execution, ITIL Foundation or Expert certification, and proficiency in ServiceNow Operations
