Principal Lead- Service Now ITSM Consultant

This Principal Lead ServiceNow ITSM Consultant role requires strategic planning, implementation of ITSM initiatives, module configuration and customization, and collaboration with stakeholders. The position focuses on ensuring alignment with business goals, user needs, and process improvements, with a strong emphasis on change management and vendor management.

Requirements

• Develop and maintain a roadmap for the ITSM.
• Lead the design and implementation of ITSM modules.
• Collaborate with cross-functional teams to gather user stories and priorities.
• Ensure effective communication and transparency.
• Implement effective change management strategies.
• Plan and manage product releases.
• Coordinate and support user acceptance testing.
• Identify process improvements and user experience enhancements.