Principal Lead- Service Now ITSM Consultant

We are seeking an experienced ServiceNow ITSM Product Owner to lead the strategic direction, configuration, and continuous improvement of the ServiceNow platform. The ideal candidate will play a pivotal role in driving the ITSM module and collaborating with stakeholders to deliver scalable, user-centric solutions.

Requirements

• Experience in IT Service Management (ITSM) module
• Expertise in ServiceNow platform
• Strategic planning and roadmap development
• Module configuration and customization
• User story definition and prioritization
• Cross-functional collaboration
• Change management
• Release planning and execution
• User acceptance testing (UAT)
• Continuous improvement
• Stakeholder engagement and communication
• Vendor management

Benefits

• Inclusive, collaborative culture
• Opportunities to make a mark at the office and in the community
• Professional growth and development