Principal Product Manager, AI Evaluation Tools

ServiceNow is seeking a Principal Product Manager to lead the development of its AI Evaluation Tools. This role involves integrating AI into ServiceNow's customer and partner feedback into a cohesive product vision and roadmap. The ideal candidate will have strong customer empathy and a data-driven approach to problem-solving.

Requirements

• 8+ years of Product Management experience or equivalent in a technical role in enterprise SaaS.
• Experience evaluating LLMs and AI solutions.
• Experience working on developer tools and for technical end users.
• Strong prioritization skills and the discipline to focus on customer needs.
• Experience defining and capturing product requirements and transforming them into a product roadmap.
• Deep curiosity about customer needs and a track record in building customer relationships.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs