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ServiceNow
Principal Product Manager, AI Evaluation Tools
Join ServiceNow as a Principal Product Manager in Santa Clara, leading AI Evaluation Tools. Requires 8+ years in SaaS, LLM evaluation, and strong customer focus. Benefits include health plans, 401(k), and flexible time off.
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Job description
Posted on:
September 10, 2025
ServiceNow is seeking a Principal Product Manager to lead the development of its AI Evaluation Tools. This role involves integrating AI into ServiceNow's customer and partner feedback into a cohesive product vision and roadmap. The ideal candidate will have strong customer empathy and a data-driven approach to problem-solving.
Requirements
- 8+ years of Product Management experience or equivalent in a technical role in enterprise SaaS.
- Experience evaluating LLMs and AI solutions.
- Experience working on developer tools and for technical end users.
- Strong prioritization skills and the discipline to focus on customer needs.
- Experience defining and capturing product requirements and transforming them into a product roadmap.
- Deep curiosity about customer needs and a track record in building customer relationships.
Benefits
- Health plans
- Flexible spending accounts
- 401(k) Plan
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Requirements Summary
8+ yrs PM exp. in SaaS, LLM evaluation, and developer tool experience. Strong prioritization & customer-centric skills needed. Familiarity with AI solutions and technical stakeholders
Apply now
Santa Clara
|
California
United States
In-Person
Full Time
163600-286300 USD/year
