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ServiceNow
Principal Product Success Manager
Join ServiceNow as a Principal Product Success Manager in Amsterdam. Leverage ITOM expertise and AI to enhance customer programs. 7+ years required.
The Mothership
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Discovery
Event Management
IT Operations Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
September 29, 2025
ServiceNow is seeking a Principal Product Success Manager to be the focal point of contact and coordination for customer programs and events. This role involves leveraging AI in workflow and problem-solving, developing client relationships, and advocating for customer needs. The ideal candidate will have a strong technical background and experience in ServiceNow ITOM solutions.
Requirements
- At least 7+ years of business analyst, ITOM practitioner experience for complex, highly-capable, technologies
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment
- Strong interpersonal skills and customer-centric attitude
- Proven team player and team builder
- Certified in ServiceNow Discovery, Event Management, Service Mapping solutions a plus
Requirements Summary
7+ years business analyst/ITOM exp. Strong interpersonal & consulting skills. Degree in IT or equivalent & experience in technical consulting
