.svg)
ServiceNow
Principal Product Success Manager
Join ServiceNow in Santa Clara as a Principal Product Success Manager. Leverage your 12+ years of experience and ServiceNow skills to drive customer success and innovation. Benefits include health plans and 401(k).
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
September 19, 2025
ServiceNow is seeking a Principal Product Success Manager to lead strategic customers, accelerate innovation, and ensure value realization. This role involves engaging with customers to enhance their ServiceNow experience, advocating for best practices, and leading new product initiatives. The successful candidate will also act as a liaison between product and customer teams, and participate in AI-driven strategy and risk mitigation efforts.
Requirements
- 12+ years of experience with a minimum of 7 years in a technical/customer-facing role delivering ServiceNow ITSM implementations.
- ServiceNow Certified System Administrator certification (desired)
- Strong ServiceNow platform knowledge and ability to roll up sleeves to resolve technical issues.
- Experience driving business growth and customer satisfaction.
- Excellent communication and interpersonal skills.
Benefits
- Health plans
- 401(k) Plan
- ESPP
- Family leave programs
Requirements Summary
7+ years experience in ServiceNow ITSM. 12+ years exp in customer-facing roles. ServiceNow admin/certification needed
Apply now
Santa Clara
|
California
United States
Senior
In-Person
Full Time
187600-328300 USD/year