Principal Product Success Manager

ServiceNow is seeking a Principal Product Success Manager to lead strategic customers, accelerate innovation, and ensure value realization. This role involves engaging with customers to enhance their ServiceNow experience, advocating for best practices, and leading new product initiatives. The successful candidate will also act as a liaison between product and customer teams, and participate in AI-driven strategy and risk mitigation efforts.

Requirements

• 12+ years of experience with a minimum of 7 years in a technical/customer-facing role delivering ServiceNow ITSM implementations.
• ServiceNow Certified System Administrator certification (desired)
• Strong ServiceNow platform knowledge and ability to roll up sleeves to resolve technical issues.
• Experience driving business growth and customer satisfaction.
• Excellent communication and interpersonal skills.

Benefits

• Health plans
• 401(k) Plan
• ESPP
• Family leave programs