Principal Quality Engineering Solutions Engineer

At ServiceNow, we are a global market leader in AI-enhanced technology, bringing innovative solutions to over 8,100 customers. We are looking for a Principal Quality Engineering Solutions Engineer to lead complex programs and deliver high-impact cross-functional projects. As a Design advocate, you will be responsible for designing and implementing testing strategies for AI/ML models and collaborating with Design, Engineering, and Product leaders to embed quality into all stages of the development lifecycle.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 15+ years of experience in project/program management and quality engineering in mid-to-large organizations
• Experience in quality engineering architecture, test automation architecture, or software development
• Strong programming experience with Java, JavaScript, and Selenium WebDriver
• Deep familiarity with QE architecture including test automation frameworks, CI/CD pipelines, and quality metrics
• Strong understanding of enterprise network architecture, cloud platforms (AWS, Azure, GCP), and modern DevOps practices
• Experience critically integrating AI into workflows, automation strategies, or decision-making
• Hands-on experience testing AI/ML models, pipelines, and related data workflows
• Familiarity with ML frameworks like TensorFlow, scikit-learn, or PyTorch
• A Bachelor's degree with 15 years of relevant experience, or 12 years with a Master’s, or 8 years with a PhD—or equivalent experience

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs