Principal Software Architect – Observability & Data Platforms

ServiceNow is seeking a Principal Software Architect to design and implement next-generation observability and data platforms for hybrid cloud environments. This role involves defining the architectural vision, driving AI-enhanced platforms, and ensuring scalability, reliability, and user experience. The architect will partner with platforms, SRE, and application teams to integrate observability and AI. The position reports to the Senior Director of Engineering and focuses on defining the technical strategy for a multi-cloud observability platform.

Requirements

• Experience in integrating AI into work processes.
• 15 years of experience in software engineering, or equivalent experience.
• Expertise in distributed systems and data pipeline technologies (Kafka, Flink, Spark, etc.).
• Deep knowledge of OpenTelemetry, Prometheus, and modern observability tools.
• Strong grasp of cloud-native infrastructure and the Kubernetes ecosystem.
• Proficiency in Python, Java, or similar object-oriented languages.
• Experience with modern front-end frameworks (Angular, React, Vue).
• Strong knowledge of data structures, algorithms, object-oriented design, and performance optimization.
• Familiarity with CI/CD systems and developer workflow tooling.

Benefits

• Competitive salary
• Opportunity to work on innovative AI-enhanced technology
• Collaborative work environment
• Continuous learning and improvement
• Professional development