Principal Software Architect – Observability & Data Platforms

ServiceNow is seeking a Principal Software Architect to design and implement next-generation observability and data platforms that power real-time insights and operational reliability. This role involves defining the technical vision, implementing AI-driven observability, and partnering with various teams to standardize instrumentation and optimize platform scale and efficiency. The architect will drive adoption of open standards and foster a culture of continuous improvement.

Requirements

• 15 years of experience in software engineering, with a track record of delivering high-quality products.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Experience architecting and designing observability/data platforms at scale.
• Expertise in distributed systems and data pipeline technologies (Kafka, Flink, Spark, etc.).

Benefits

• Competitive salary
• Opportunities for professional development
• Collaborative work environment