Principal Software Architect – Observability & Data Platforms

ServiceNow is seeking a Principal Software Architect to design and implement next-generation, AI-enabled observability and data platforms for hybrid cloud environments. The role involves shaping the technical strategy for metrics, traces, logs, and events, driving the application of AI to enhance observability, and ensuring scalability, reliability, and cost-efficiency. The architect will collaborate with platform, SRE, and application teams to standardize instrumentation and maintain data quality.

Requirements

• 15+ years of software engineering experience, with a Bachelor's or Master's degree.
• Proven experience architecting and designing observability/data platforms at scale.
• Strong software engineering foundation (Python, Go, or Java).
• Expertise in distributed systems and data pipeline technologies (Kafka, Flink, Spark, etc.).
• Deep knowledge of OpenTelemetry, Prometheus, and modern observability tools.
• Strong grasp of cloud-native infrastructure and the Kubernetes ecosystem.
• Familiarity with CI/CD systems and developer workflow tooling.

Benefits

• Competitive salary
• Opportunity for growth
• Collaborative work environment