Principal Software Engineer

ServiceNow is a global market leader in AI-enhanced technology, and we're seeking a Principal Software Engineer to shape the future of our platform by architecting and developing core frameworks that enhance user experience and embed generative AI capabilities. As a key member of the IT Service Management and IT Operations Management organization, you'll drive large-scale technical initiatives, make strategic architectural decisions, and mentor engineers to deliver innovative, high-performance solutions.

Requirements

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Proficiency in Python, Java, or similar object-oriented languages
• Experience with modern front-end frameworks such as Angular, React, or Vue
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
• Understanding software quality principles including reliability, observability, and production readiness
• Ability to troubleshoot complex systems and optimize performance across the stack
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs