ServiceNow

Principal Solution Architect(ServiceNow)

Principal Solution Architect (ServiceNow) at ServiceNow, Mumbai. Lead Workflow implementation consulting with 12+ years experience, 5+ in ServiceNow advisory. AI integration expertise required.

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The Mothership
Job Level - JobBoardly X Webflow Template
Expert/Leadership
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Job description

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Posted on:
 
November 27, 2025

We are seeking a Principal Solution Architect to join our team at ServiceNow. As a functional and technical expert, you will be consulting with customers on implementing ServiceNow Workflow solutions. You will be responsible for providing architectural guidance, business acumen, and deep product expertise to our customers and partners.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies
  • At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions
  • Demonstrated ability to influence and consult senior leaders in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
  • Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success

Benefits

  • Competitive salary
  • Benefits package
  • Opportunities for professional growth and development

Requirements Summary

12+ years of experience in consultation and/or configuration, 5+ years of advisory consultation experience in ServiceNow Workflow solutions, customer-centric mentality, and ability to influence senior leaders