Principal Solutions Engineer

Freshworks is looking for a Principal Solutions Engineer to partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform. The ideal candidate will have 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software, and a strong understanding of ITSM/ESM domains.

Requirements

• 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software
• Strong understanding of ITSM/ESM domains
• Familiarity with platforms such as ServiceNow, Halo, Jira, or similar
• Ability to lead strategy, technical discovery, and deal execution without daily oversight
• Deep knowledge of APIs, webhooks, integrations, and infrastructure components
• Ability to propose and explain solutions without needing additional support
• Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences
• Strong time management skills—capable of owning multiple deals and workstreams concurrently
• Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture
• Demonstrated leadership in internal initiatives, mentoring, or representing your company at industry events

Benefits

• Multiple options for dental, medical, vision, disability and life insurances
• Equity + ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits