Principal Solutions Engineer

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.

Requirements

• 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software
• Established playbook on using AI to present better, operationalize projects faster, and articulate value clearer
• Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar
• Strong knowledge of ITSM and AI maturity adoption frameworks and integrating ITIL
• Comfortable operating independently in high-stakes, complex enterprise scenarios
• Deep knowledge of APIs, webhooks, integrations, and infrastructure components
• Skilled in coaching and mentoring peers; committed to team development and cross-functional collaboration
• Adept at aligning customer needs with Freshworks’ platform capabilities, identifying gaps, and working with internal teams to drive innovation
• Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences
• Strong time management skills—capable of owning multiple deals and workstreams concurrently
• Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture
• Demonstrated leadership in internal initiatives, mentoring, or representing your company at industry events

Benefits

• Multiple options for dental, medical, vision, disability and life insurances
• Equity + ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits