Principal Systems Engineer

We are seeking a Principal Systems Engineer to provide technical oversight on implementations, drive significant technical changes, mentor and cultivate the skills of other Systems Engineers, and shape the skills growth of other engineers. The role requires experience in leveraging AI, complex problem-solving, and effective communication with stakeholders.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Can digest complexity and make it approachable by mortals and outsiders
• Can engage at the appropriate level – broad or deep – and knows which level of engagement is required for a given situation
• Can effectively communicate with all stakeholders: technical and not, management and not, junior staff through senior leadership
• Can guide teams through making good architectural decisions, breaking ties when necessary
• Can explain the appropriate relationships between components of a software system likely to change, grow and otherwise mutate over time
• Has the ability and is willing to coordinate and drive significant efforts, both with and without help from project and program managers
• Adopts a rigorous approach to modelling problems, identifying and then validating the assumptions in their own models with experts
• Is comfortable routinely collaborating with peers in the Pacific time zone
• Has a deep understanding of infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Is acquainted with common technologies used to build and maintain Linux-based systems, such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, virtualization, containers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Has integrity, honesty and can uphold ServiceNow’s values
• Experience working in a SaaS environment, although not necessarily hyperscale (we’re in the middle of the curve, and hyperscale assumptions don’t always hold)
• Comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby
• Basic Qualifications: 5+ Architecture and systems lead experience

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs