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ServiceNow
Principal Technical Consultant - CRM & Industry Workflows
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Job description
Posted on:
October 20, 2025
ServiceNow is seeking a Principal Technical Consultant for CRM & Industry Workflows to guide clients through the implementation of ServiceNow’s CRM Service or Salesforce Service Cloud. This role focuses on delivering best-practice solutions, enhancing operational efficiency, and advocating for customer needs within ServiceNow's cloud-based platform. The consultant will also provide pre-sales support and collaborate with product teams to ensure alignment with customer service management needs.
Requirements
- Fluent in German and English
- 8+ years consulting experience with enterprise architecture.
- 2+ years focused on customer service management.
Benefits
- Equal Opportunity Employer
Requirements Summary
Fluent in German/English and 8+ years consulting exp. CRM/Sales experience with at least 2 yrs in enterprise architecture and CSM/SOM. ServiceNow certifications (CSM, FSM) & Salesforce certifications required
