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ServiceNow
Principal Technical Consultant - CRM & Industry Workflows
Join ServiceNow in Munich as a Principal Technical Consultant for CRM & Industry Workflows. Leverage your 8+ years of experience in CSM/SOM implementation and earn competitive benefits.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Field Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Job description
Posted on:
October 7, 2025
ServiceNow is seeking a Senior Technical Consultant for CRM & Industry Workflows to guide clients through implementation of ServiceNow’s Customer Service Management (CSM) and Sales Order Management (SOM) platforms. The role focuses on delivering best-practice solutions and enhancing operational efficiency, with deep expertise in field service management and customer service workflows. The company is a global leader, enabling organizations to thrive with AI-enhanced technology.
Requirements
- Experience: 8+ years in consulting, configuration, and implementation of complex technologies.
- Proven track record in designing and implementing CSM solutions.
- Strong understanding of industry-specific workflows and compliance requirements.
- Must hold or achieve within the first 90 days ServiceNow certifications (CSM/SOM & Technical Architect).
Benefits
- Competitive salary
- Opportunity for growth
- Collaborative work environment
Requirements Summary
8+ years tech consulting experience, CSM implementation knowledge, and ServiceNow certifications (CSM/SOM & Technical Architect). Fluent in German & English
