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ServiceNow
Principal Technical Consultant - CRM & Industry Workflows
Principal Technical Consultant - CRM & Industry Workflows at ServiceNow, England. Lead CSM implementations, deliver best-practice solutions, and drive operational efficiency. Requires 2+ years consulting experience, FSM expertise, technical skills. Flexible work, equal opportunity.
The Mothership
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Field Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Job description
Posted on:
November 26, 2025
The Senior Technical Consultant for Customer & Industry Workflows is responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM). The role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency.
Requirements
- Project Delivery
- Pre-Sales Support
- Product Collaboration
- Deep consulting, configuration, and implementation of complex technologies
- Field Service Management Expertise
- Leadership Skills
- Technical Skills
Benefits
- Flexible work environment
- Equal opportunity employer
- Reasonable accommodations for candidates with disabilities
Requirements Summary
2+ years of experience in consulting, configuration, and implementation of complex technologies, with expertise in field service management and leadership skills
