Principal Technical Consultant - ITOM

Join the Customer Excellence Group Technology Workflows team as a Technology Workflows Principal Consultant and deliver ServiceNow solutions in a client-focused consulting environment. The role involves serving as a thought leader in implementation projects, configuring the ServiceNow Platform and Technology Workflows, and designing and implementing ITOM solutions with long-term technical architecture in mind.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Solid understanding of the ITIL Model and its application
• Experience with public/private cloud platforms, containers, and enterprise-scale applications
• Proficiency in scripting languages and protocols
• Familiarity with monitoring platforms and Experience with Event Management tools
• Strong system administration skills and network troubleshooting expertise
• Hands-on experience in installing and configuring Enterprise-scale applications
• Experience with service-oriented and distributed application architecture
• Ability to collaborate and communicate effectively across multiple stakeholders
• Understanding of networking functionality, Network Fault Management, and advanced troubleshooting
• Excellent communication and presentation skills
• Demonstrated experience in Agile project teams, gathering requirements, and writing user stories
• Proven ability to influence and consult, delivering tailored solutions aligned with client needs

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance