Principal Technical Consultant - ITOM

This is a full-time role for a Technology Workflows Principal Consultant specializing in ITOM within the Customer Excellence Group. The consultant will deliver ServiceNow solutions, implement IT solutions, and facilitate workshops to align with client goals. They will also contribute to documentation and provide feedback on product development. The role involves travel up to 50% annually.

Requirements

• Experience in integrating AI into work processes.
• Solid understanding of the ITIL Model.
• Experience with public/private cloud platforms (AWS, Azure, Google Cloud), containers, and enterprise-scale applications.
• Proficiency in scripting languages (JavaScript, Linux Shell, PowerShell, Python) and protocols (HTTP, TCP, SNMP, SOAP, REST, RegEx).
• Familiarity with monitoring platforms (SolarWinds, SCOM, Nagios) and Event Management tools.
• Strong system administration skills.
• Experience with Enterprise-scale applications.
• Excellent communication and presentation skills.