Principal Technical Consultant - ITOM

Join the Customer Excellence Group Technology Workflows team as a Technology Workflows Principal Consultant with expertise in IT Operations Management (ITOM). Deliver ServiceNow solutions in a client-focused consulting environment, collaborating with talented consultants to deliver next-generation solutions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Solid understanding of the ITIL Model and its application.
• Experience with public/private cloud platforms, containers, and enterprise-scale applications.
• Proficiency in scripting languages and protocols, and familiarity with monitoring platforms and event management tools.
• Strong system administration skills and network troubleshooting expertise.
• Hands-on experience in installing and configuring Enterprise-scale applications.
• Experience with service-oriented and distributed application architecture in the enterprise.
• Ability to collaborate and communicate effectively across multiple stakeholders.
• Understanding of networking functionality, Network Fault Management, and advanced troubleshooting.
• Excellent communication and presentation skills, with the ability to simplify technical concepts for diverse audiences.
• Demonstrated experience in Agile project teams, gathering requirements, and writing user stories.
• Proven ability to influence and consult, delivering tailored solutions aligned with client needs.

Benefits

• Competitive salary
• Health insurance
• 401(k) plan
• Paid time off
• Travel opportunities