Associate - End User Technical Support

This is an Associate - End User Technical Support position located in Ottawa, Ontario, that will contribute to the success of MD Management and the Bank of Nova Scotia’s Dedicated Technology Field Support team. The role involves providing hands-on support for IT infrastructure, managing ServiceNow tickets, resolving incidents, and ensuring compliance with bank policies and regulations. Candidates should be client-centric and committed to improving IT services.

Requirements

• 1–5 years of experience communicating complex technical concepts
• Proficient in Windows 11, Microsoft 365 Apps, Internet browsers, MS Exchange, Active Directory, Group Policy Objects/Architecture, AS400, Genesys and ServiceNow
• Strong working knowledge of computer systems and peripherals, including printers, hardware configurations, software requirements, operating systems, memory management, and compatibility
• Extensive experience in technical and functional support, with a strong emphasis on problem-solving and troubleshooting
• ITIL Foundation Certification required

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities and tuition assistance
• Competitive Rewards program
• Community Engagement