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ServiceNow
Principal Technical Consultant
Join ServiceNow as a Principal Technical Consultant in Melbourne. Leverage ITIL/CMDB expertise and ITSM skills to enhance customer satisfaction and drive adoption.
The Mothership
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
IT Asset Management
IT Operations Management
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
August 18, 2025
ServiceNow is seeking a Principal Technical Consultant to drive consumption, adoption, and customer satisfaction within their customer engagements. The role involves providing prescriptive guidance, configuring applications, and mentoring colleagues on best practices for the ServiceNow platform. This position requires a deep understanding of Infrastructure and Operations Management, alongside experience consulting and influencing stakeholders.
Requirements
- Strong technical understanding of Infrastructure and Operations Management
- Experience and Certification in ITIL / CMDB implementations
- Expertise in ITSM Processes (Incident, Problem, Change, Request)
- Knowledge of ITOM / ITAM/ SPM and ITSM Application suites
- Proficiency in Windows and Unix Systems Administration
- Knowledge of IP Protocols
- Strong automation skills
- Knowledge of architectures like micro-services
Benefits
- Competitive salary
- Inclusive work environment
Requirements Summary
Strong technical skills in Infrastructure & Ops management. ITIL/CMDB certification is key. Expertise in ITSM processes and Windows Systems Admin
