ServiceNow

Principal Technology Consultant (ITOM Expert) Top Secret Clearance Required

Principal Technology Consultant (ITOM Expert) at ServiceNow, Washington DC. Lead ITOM Service Delivery configuration, drive platform adoption, and advise customers on IT process improvements. Requires Top Secret Clearance, 5+ years experience, web tech expertise.

ServiceNow Role Type:
ServiceNow Modules:
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IT Operations Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
December 8, 2025

As a Principal Technology Consultant, you will work with customers to drive consumption, adoption, and customer satisfaction of the ServiceNow platform. You will be the technical expert in configuring ITOM Service Delivery using ServiceNow best practices and will advise customers on how to improve their IT processes. You will also lead customer design workshops and guide customers in completing required documentation.

Requirements

  • Top Secret Clearance or Above
  • At least 5 years of configuration/development experience for complex, highly-capable, technologies
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.)
  • Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc.
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

Top Secret Clearance, 5+ years of experience in configuration/development, and experience with Web Technologies and leading IT systems