
Principal Technology Consultant (ITOM Expert) at ServiceNow, Washington DC. Lead ITOM Service Delivery configuration, drive platform adoption, and advise customers on IT process improvements. Requires Top Secret Clearance, 5+ years experience, web tech expertise.
As a Principal Technology Consultant, you will work with customers to drive consumption, adoption, and customer satisfaction of the ServiceNow platform. You will be the technical expert in configuring ITOM Service Delivery using ServiceNow best practices and will advise customers on how to improve their IT processes. You will also lead customer design workshops and guide customers in completing required documentation.