.svg)
ServiceNow
Principal Workflow Architect - CRM & Industry Workflows
Join ServiceNow as a Principal Workflow Architect in London, focusing on CRM & FSM solutions. Leverage 8+ years of tech consulting and CSM/TSOM expertise.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Field Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Job description
Posted on:
September 23, 2025
ServiceNow is seeking a Principal Workflow Architect for CRM & Industry Workflows to guide clients through the implementation of ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM) solutions. This role focuses on delivering best-practice solutions that drive business outcomes and enhance operational efficiency, particularly within field service management. The architect will serve as a technical liaison between the development team and clients, advocating for customer needs within ServiceNow.
Requirements
- At least 8 years in consulting, configuration, and implementation of complex technologies
- 2+ years focused on enterprise architecture and technical roadmaps
- Proven track record in designing and implementing FSM solutions, with a solid understanding of industry-specific workflows
- Proficiency in creating architectural designs, solution presentations, and integration strategies
- Certifications for CSM and TSOM within 90 days
Requirements Summary
8+ yrs tech consulting exp., 2+ yrs in enterprise arch., and solid FSM design skills. ServiceNow certifications for CSM/TSOM required (within 90 days)!
