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ServiceNow
Principal Workflow Architect - CRM & Industry Workflows
Join ServiceNow as a Principal Workflow Architect in London. Leverage your expertise in CSM and SOM to enhance client workflows. Requires 8+ yrs IT experience and ServiceNow certifications. Competitive salary and health benefits offered.
The Mothership
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Customer Service Management
Field Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Certified System Administrator
Job description
Posted on:
October 2, 2025
ServiceNow is seeking a Principal Workflow Architect to guide clients through the implementation of their Customer Service Management (CSM) and Sales Order Management (SOM) solutions. This technical role focuses on delivering best-practice solutions, enhancing operational efficiency, and advocating for customer needs within ServiceNow. The ideal candidate will possess deep expertise in field service management and a strong understanding of customer service workflows.
Requirements
- Participate in workshops with customers to assess current processes
- Design and deliver ServiceNow solutions with a technical architecture
- Advise customers on how to leverage ServiceNow Platform capabilities
- Lead technical onboarding with clients
- Perform hands-on development on the ServiceNow platform
- Serve as an escalation point for technical issues
- Mentor and guide developers and consultants
- Pre-Sales Support
- Product Collaboration
Benefits
- Competitive Salary
- Comprehensive Health Insurance
Requirements Summary
8+ yrs exp in IT consulting/implementation. 2+ yrs focus on enterprise architecture & technical roadmap. ServiceNow Certifications (System Admin, Impl. Specialist, Architect) needed
