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Deutsche Telekom IT Solutions
Problem Manager - German&English speaking (REF4582U)
Join Deutsche Telekom IT Solutions in Budapest as a Problem Manager. Leverage ServiceNow skills for Root Cause Analysis, ITIL, and Agile processes. C1 German/English required.
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 19, 2025
Deutsche Telekom IT Solutions is seeking a Lead Problem Manager to handle Root Cause Analysis. This role involves ensuring solutions based on Root Cause Analysis, setting up measurement plans, and managing communication with incident-resolution and change implementation teams. The ideal candidate will be proficient in ITIL and Agile processes and possess excellent communication skills in German and English.
Requirements
- Experience with customer-facing management activities
- Advanced IT skills
- Knowledge of ITIL and Agile concepts
- Experience with ServiceNow
- Professional communication in business German (C1) and business English (C1)
- Exceptional presentation and moderation skills
- Persuasiveness at higher level
Requirements Summary
Customer facing management, IT skills, ITIL/Agile knowledge. ServiceNow experience a plus. Strong communication (German & English) & presentation skills are crucial
