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Deutsche Telekom IT Solutions
Service Delivery Manager German & English speaking (REF4657L)
Join Deutsche Telekom IT Solutions as a Service Delivery Manager in Budapest. Leverage ServiceNow skills to enhance learning management services. B2 German/English required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 19, 2025
Deutsche Telekom IT Solutions is seeking a Service Delivery Manager in Budapest, Debrecen, Pécs, Szeged, Hungary to oversee the end-to-end delivery of learning management services using Moodle. The role focuses on ensuring smooth operations, client satisfaction, and continuous improvement through strategic planning, contract management, and stakeholder collaboration. They value proactive management, excellent communication, and a customer-centric approach.
Requirements
- Strong working proficiency in both German and English (minimum B2 level)
- Experience with customer facing management activities (sales, product management, etc.)
- Knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow
- Understanding of legal terminology
- Experience working in multicultural and international environments
- At least 3 years of experience as a Service Delivery Manager
- Very good communication and coordination skills
- Stress tolerance
- Team player
Requirements Summary
B2 English proficiency (German required), service delivery experience, and understanding of ITIL and Agile processes. 3+ years in SDM
