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Deutsche Telekom IT Solutions HU
Problem Manager - German&English speaking (REF4582U)
Lead Problem Manager at Deutsche Telekom IT Solutions HU, Budapest. Root cause analysis, customer communication, solution tracking. ServiceNow, ITIL, Agile expertise. German/English C1 required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 19, 2025
As Lead Problem Manager, responsible for Root Cause Analysis output, customer communication, and solution tracking. Experience with customer facing management activities, IT skills, and knowledge of ITIL and Agile concepts required. German and English speaking skills a must.
Requirements
- Experience with customer facing management activities
- Advanced IT skills in terms of technical understanding of problem tickets & root causes
- Knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow
- Professional communication in business German (C1) and in business English (C1)
- Exceptional presentation and moderation skills as well as persuasiveness at higher level
Requirements Summary
Experience with customer facing management, IT skills, and knowledge of ITIL and Agile concepts required
About
Deutsche Telekom IT Solutions HU
Tech, Software & IT Services, Media & Communications
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