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Netcompany
Problem Manager
Join Netcompany in Leeds as a Problem Manager. Leverage ServiceNow skills to manage problem lifecycles, enhance ITIL practices, and drive service improvement.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 27, 2025
Netcompany is seeking a Problem Manager to join their growing Service Management team. This role involves managing problems through their lifecycle, identifying root causes, reducing recurring issues, and supporting Major Incident Management. Collaboration with technical teams and key stakeholders is essential to drive continuous service improvement.
Requirements
- Experience working in a Problem Management role within an ITIL-based Service Management environment.
- Knowledge of ITIL4 practices – ITIL4 Foundation certification is desirable.
- Familiarity with ServiceNow Problem Management and other ITSM platforms.
- Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights.
- Ability to collaborate effectively with technical teams, suppliers, and senior stakeholders.
- Experience supporting Major Incident and post-incident processes.
- Clear and professional communication skills.
Benefits
- 25 days’ holiday
- Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development
- A range of retail discounts to enhance your lifestyle
- Access to our Employee Resource Groups
Requirements Summary
Problem management experience in ITIL-based services. Knowledge of ITIL4 is desirable. Experience supporting major incidents and post-incident processes required
