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JT International S.A.
PROCESS ANALYST MANAGER
Join JT International S.A. in Warsaw as a Process Analyst Manager. Leverage your 3-5 years of ServiceNow expertise to enhance ESM processes and drive continuous improvement. Enjoy a diverse work environment and career growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 2, 2025
We are looking for a Process Analyst Manager to support various project activities and ongoing continuous improvements for GBS products through consulting expertise in Enterprise Service Management (ESM) processes and solution design. The role will involve keeping up-to-date with ESM technology solutions, ensuring continuous update of GBS users, and knowledge of ServiceNow functionality, GBS business processes, and best practices.
Requirements
- 3-5 year working experience with ServiceNow or other Enterprise Service Management Tools
- Fluent written & spoken English
- Global project implementation experience
- Customer service in a global multicultural environment
- Ability to manage, assess & analyze the Enterprise Service Management processes
- ServiceNow configuration / development / implementation experience is a plus
- Analytical & Detail oriented.
- Ability to listen & understand questions/problems communicated by end-users
Benefits
- 83% of employees feel happy working at JTI
- Opportunity to build a unique success story with a global company
- Diverse and inclusive work environment
Requirements Summary
3-5 years of experience with ServiceNow or similar tools, fluent English, global project implementation experience, and analytical skills
