Process Design & Improvement Manager

The Process Design & Improvement Manager role drives continuous improvement and optimisation of global HR Services, supporting key pillars within the CX and D strategy. The successful candidate will be responsible for analysing, designing, and implementing streamlined HR processes, owning initiatives that address organisational boundaries and enhance existing workflows.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience)
• Extensive experience in HR process design, controls, and continuous improvement, with hands-on application of Lean Six Sigma or similar methodologies
• In-depth knowledge of HR regulations and compliance standards
• Strong analytical and problem-solving abilities with a proven track record in identifying and implementing effective solutions
• Project management experience with a demonstrated ability to manage complex initiatives from inception to completion
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and influence stakeholders at all levels
• Proficiency with HR software and systems; experience with ServiceNow HRSD is a plus
• Skilled in cross-functional leadership, with experience managing multiple projects simultaneously and achieving aligned results
• Sound decision-making skills, with the ability to clearly communicate rationale and effectively engage teams in driving change

Benefits

• Up to a 10% on-target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’