Process Manager - Config Management

T-Systems ICT India is seeking a Process Manager - Config Management to enhance asset management practices. The role involves developing and maintaining standard procedures, ensuring compliance, and continuously improving the efficiency of IT asset management processes. The company offers services to a wide range of industries, with a focus on digital transformation.

Requirements

• Hands-on expertise with Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes.
• Develop, implement, and maintain best practice standards, policies, and procedures for planning, recording, monitoring, and maintaining hardware and software assets.
• Design and implement continuous lifecycle management of configuration items (CIs).
• Ensure SACM processes are fit for purpose, compliant with regulations, and aligned with organizational norms.
• Manage new requirements and changes to SACM processes.
• Coordinate design work for CI and Asset discovery, integrations, and data import methods.
• Monitor, review, and support audits, ensuring compliance with standards.
• Provide coaching and guidance to CMDB stakeholders.
• Represent SACM requirements in Demand Boards.
• Evaluate and recommend new tools, technologies, and process improvements.