Process Owner for Event Management

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Requirements

• Exceptional problem-solving and analytical skills.
• Strong communication and collaboration abilities to engage with diverse stakeholders.
• Familiarity with Agile, DevOps, or Lean methodologies
• Strategic and customer-focused mindset.
• Strong organizational and prioritization skills.
• Ability to influence and lead cross-functional teams.
• Proficiency in data analysis and performance reporting
• Experience with defining, monitoring and improving global/enterprise processes
• Knowledge of service management industry best practices
• Previous experience with service ownership and/or leadership in the execution of this process with demonstratable impact
• Ability to demonstrate and understand how to effectively measure the process effectiveness and efficiency
• Ability to train and influence others to follow the process
• Skills and experience with leading a team
• Experience with and skilled in Organizational Change Management
• Knowledge of how your process fits into a bigger picture (Service Management)
• Agility and flexibility to address diverse business problems
• Ability to work with various data sources and data types
• Self-management skills with a focus on results for prompt and accurate completion of challenging work
• Experience in IT Operations, Service Delivery, or IT Governance.
• Strong project management skills (PMP or similar certification is a plus).
• Proven ability to lead process improvement initiatives and manage change effectively.
• Basic Requirements: Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience)
• 7+ years of experience in IT Service Management or a related discipline.
• Proven track record in managing or owning the Event Management processes
• Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification
• Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy.
• 12+ years of experience leading Services/teams or service management process execution

Benefits

• travel requirements: 5% or less