Product Support Analyst

Workato is looking for a Product Support Analyst to join their 24x7 team based in the Philippines. The ideal candidate will have excellent technical troubleshooting and debugging skills, strong knowledge of business applications, and excellent communication and interpersonal skills.

Requirements

• A Degree in Computer Engineering, Computer Science or Information Technology
• Minimum of 2 years of effective technical troubleshooting and debugging skills in a Saas/iPaaS company providing exceptional Customer Support
• Experience with integration/automation and AI technologies is a plus
• Strong knowledge of business applications (e.g. Salesforce, Google Suites, NetSuite, ServiceNow, QuickBooks, QuickBase, Hubspot, Jira, Xero, Marketo)
• Excellent verbal and written English communication skills
• Exceptional team player with strong analytical, communication and interpersonal skills
• Excellent organization and time management skills
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately
• Excellent client management, showing empathy and understanding
• Keen to learn new applications and software
• Growth mindset, ability to iterate, and design-thinking approach to problem-solving
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value
• The availability to work full-time and willingness to work on shifting schedules