Product Support Engineer

Workato is seeking a Product Support Engineer to join its 24x7 team, ensuring customers have the best support experience possible. The ideal candidate will be attentive, sharp, and provide timely solutions and creative workarounds.

Requirements

• 2+ years of professional experience in a Technical Implementation, Professional Services, or Technical Consulting role, preferably in a SaaS/iPaaS company
• Passion for customer success with experience as part of an Implementation/Technical Professional Services organization
• Advanced knowledge of integration/automation technology a plus
• Advanced knowledge of business applications preferred (e.g. Salesforce, Google Suites, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite)
• Excellent verbal and written English communication skills
• Exceptional team player with strong analytical, communication, and interpersonal skills
• Excellent organization and time management skills
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately
• Excellent client management, showing empathy and understanding
• Passion for coaching and helping others excel at their jobs
• Growth mindset, ability to iterate, and design-thinking approach to problem-solving
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value
• Passion for customer success - our Customers come 1st, 2nd, and 3rd