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Weekday AI
Product Support Engineer (L2)
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 14, 2025
Week's clients are seeking a Product Support Engineer (L2) with an emphasis on resolving escalated issues and collaborating with engineering and product teams. The role focuses on troubleshooting complex problems, understanding code, and delivering seamless solutions to end-users. Strong analytical skills and excellent communication are essential.
Requirements
- Advanced case ownership & resolution
- Proactive follow-up with customers
- Deep-dive troubleshooting and root cause analysis
- API and integration support
- Knowledge base creation and maintenance
- Customer communication and advocacy
Requirements Summary
5+ yrs tech support exp. Strong debugging skills (Python, NodeJS, ReactJS). Analyze code, solve issues, and communicate effectively
