Product Support Specialist (Australia)

This is a remote Product Support Specialist role with Swoogo focused on providing excellent customer service. The role involves answering questions, troubleshooting technical issues, and ensuring customer satisfaction through proactive problem-solving and collaboration. The position is for key accounts and requires a proactive and detail-oriented individual who enjoys the challenge of complex technical problems.

Requirements

• 2-3 years of experience handling high volume and/or high-touch technical SaaS support.
• Experience with ticketing platforms like Zendesk, Intercom, Salesforce, or ServiceNow.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.

Benefits

• Full-time availability
• Contractor arrangement
• Wide range of perks